Shipping policy
Processing Time Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Delivery Times
Canada: Standard shipping typically takes 3-7 business days United States: Standard shipping typically takes 5-10 business days
European Union: International shipping typically takes 10-20 business days
Delivery times are estimates and not guaranteed. Delays may occur due to customs processing or carrier issues beyond our control.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Local Pickup Local pickup is available at our Drayton, Ontario location (20 Spring Street, Drayton, ON N0G 1P0). Orders are typically ready within 24 hours. You'll receive an email notification when your order is ready for pickup.
International Orders For orders shipped outside Canada, customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs.
Perishable Items Notice Our candy products are food items. While we package orders carefully, we cannot guarantee product condition if exposed to extreme temperatures during transit. We recommend ensuring someone is available to receive your package promptly.
Lost or Damaged Shipments Please contact us at [your email] within 48 hours of delivery if your order arrives damaged or if you experience any shipping issues.
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